Certain AI operations in our platform require you to enable the Enhanced AI feature. The automatic ticket response, for example. To enable this you must sign up for an OpenAI account. The site will then use the OpenAI API directly, via your account. (Our platform is not affiliated with OpenAI. Please note our terms of service when using these AI services).

Note: You will be responsible for all API charges. You can set a maximum balance to help manage costs. To learn about OpenAI's pricing, please click here. Keep in mind that 1 token is about 0.75 of a single word.

When set-up, you can start using AI Agents. You can also jump to this section to learn how to use the Enhanced AI.

Signing Up

As an administrator, go to the Configuration tab, then click on the "LLM Providers" button. The first time you visit this section, it will open a form for you to add a new LLM provider. That will contain a link to sign up for an OpenAI platform account. Follow the instructions to add the API key to the system. After this, Enhanced AI will be enabled.